Automated Service Request Delivery and Reporting


Service personnel, execute work that is provided verbally, are guided based on printed procedures and provided service requests from systems. When the service personnel is finished with the work they fill out a report on a computer somewhere far from and long after the service.

The result is additional time spent reporting, these reports are inaccurate, provide no guidance on doing the service and there is no transparency for other regarding the status of the work, while it is being done.


Tiquai is an app on a mobile device that connects to the PMS system (either on-board or on-shore). Tiquai allows the crew member to receive service orders and submit service reports to the PMS directly when finishing the service request activity. Tiquai constantly updates in real-time, the service being executed, such as vetting preparation, regular maintenance or even repairs.